Frequent Asked Questions
Below are some of the frequently asked questions and answers
General Questions
Creating an account is easy! Simply click on the Person Icon button at the top of our website, enter your details, and you’re all set to start shopping.
If an item you want is out of stock, you can send us a message with the product details and we can do our best to get them as soon as possible.
We’re sorry for the inconvenience. Please contact us immediately, and we’ll arrange for the item to be returned and a replacement sent out, or issue a refund if preferred and the conditions are met.
Yes, we offer gift wrapping for a free of charge. You can leave a note in the checkout page. You can even include a personalized message for your recipient.
Yes, you can exchange an item for a different size, color, or product of equal value. Contact us within 7 days of receiving your order to initiate the exchange. The products must be in original condition.
You can update your account details anytime by logging into your account and navigating to the "My Account" section. Here, you can change your address, email, password, and more.
Ordering & Payment
To place an order, simply browse our online store and add the desired items to your shopping cart. Proceed to the checkout page, where you'll enter your shipping and payment details. Once confirmed, your order will be processed, and you'll receive a confirmation email.
No, you don’t need an account to place an order. However, creating an account allows you to track your order, save multiple delivery addresses, and enjoy a faster checkout process for future purchases.
After placing your order, you’ll receive a confirmation email with your order details. You can also check the status of your order by logging into your account.
We accept a variety of payment methods including Visa, MasterCard, American Express, Cash on Delivery (COD) and direct Bank Transfers. Additionally, you can also use KoKo payments as well if you want to buy now and pay later.
Yes, you can change your order if it hasn’t been dispatched yet. Please contact us as soon as possible to make changes.
Shipping & Delivery
We charge a standard flat rate for all deliveries. Also we offer our customers with pickup their orders from varies location for free of charge.
Orders are typically delivered within 1-5 business days. If you’re in Chilaw or nearby areas, you may receive your order even sooner. You’ll receive a tracking number once your order is dispatched.
If your order hasn’t arrived by the expected date, please contact us. We’ll investigate the delay and keep you updated.
Yes, we deliver to all parts of Sri Lanka. Whether you’re in Colombo or in the more remote regions, we’ve got you covered.